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AlterNET Software Privacy Policy

Effective Date: 25 May 2018

Introduction

AlterNET Sotware regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all AlterNET Software users, and conforms to Internet privacy standards.
We will ensure that your Personal Data is used in line with applicable data protection laws, inclulding European Union General Data Protection Regulation.
If you have questions or concerns regarding this statement, you should first contact us at dataprivacy@alternetsoft.com

Who is Data Controller, Data Protection Officer, and Representative

AlterNet Software is the data controller of your Personal Data. The Data Protection Officer of AlterNET Software is currently Mrs. Iryna Akhmetshyna. You can contact the Data Protection Officer at dataprivacy@alternetsoft.com.

When we ask for your consent?

By using our Services and our Website, you acknowledge that we are processing your Personal Data in accordance with this Privacy Policy. If you do not wish that we process your Personal Data in this way, please do not use our Service or Websites or otherwise provide our Websites with your Personal Data.
We process your Personal Data to: facilitate communication between AlterNET Software and you; detect and correct bugs and to improve our products, services and WebSite; promote and market our business;
We also use your Personal Data in order to provide you with the products, license keys, and support services that you order from us.

What happens if our customer is a child?

Our Services and Sites are intended for adults, but there could be instances where some customers under the age of 18 decide to view or purchase Services on our Sites. Our rule is that if we know a customer is under the age of 18, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us in writing. We will not sell any Products or Services to customers under the age of 18.

How we collect your information?

In order to use our services, we may require some personal information information, by which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card information (for payment processing) and any other identifier by which you may be contacted online or offline (“Personal Data”);
We may also collect information that is about you but individually does not identify you, such as Website traffic data, location data (through IP address), referring/exit pages, date and time of your visit to our Websites and other internet connection data and the resources that you access and use on the Website;

Information You Provide to Us through our Website:

This includes information provided at the time of registering to use our Websites, downloading evaluation versions of our products, posting comments on our blogs, requesting techical support services via support forums, or contacting us via Contact Us page.
You may also be required to provide financial information before placing an order through our Websites;

Information We Collect using Automatic Data Collection Technologies

We collect this information directly from you when you provide it to us and automatically as you navigate through the site. Information collected automatically may include IP addresses, and information collected through cookies and other tracking technologies.

How we use your Information?

Any details collected from AlterNET Software customers is required in order to provide you with our Products and/or Services, and a high level of customer service. Specifically, we use this informaton:

How we share Collected Information?

Sharing your Personal Information

We may share your Personal Data with the following data processors (i.e. service providers): trusted third parties which directly support our promotional activities, and Website administration. trusted third parties to help us process and analyse your Personal Data, to give us insights about you that we can use to improve our advertising, products and services, and to track the effectiveness of a particular promotion or campaign;
Unless you provided consent, each trusted third party is not authorised by us to use your Personal Data in any other way. Each trusted third party will be required by us to implement adequate technical and organizational measures to protect your Personal Data.

Sharing your Site Usage Information

We may share website usage information with trusted third parties (e.g. advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These trusted third parties may set and access their own cookies and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit our Website.

How we protect your Personal Data?

The security of your personal information is important to us. Any information transmitted through our website, including sensitive information (such as credit card numbers), is encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at dataprivacy@alternetsoft.com.

What are your rights to your Information?

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, restrict, delete, or deactivate it by emailing us at dataprivacy@alternetsoft.com.
To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.

How long we keep your Personal Data?

We retain your Personal Data for as long as you keep your account open.
In some instances, we may keep it after you close your account on our backup and disaster recovery systems for as long as necessary to protect our legal interests; and to comply with other legal requirements.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Delivery Policy

After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your license key via email within one working day. If you wish to query a delivery please contact us at sales@alternetsoft.com.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day day money-back guarantee from the time you receive the goods. Please email us at sales@alternetsoft.com within that time if you are not satisfied with your purchase so that we can resolve any problems.